Warranty & Terms - Fotoleey | Professional Action Camera Accessories

1. Warranty Coverage

All Fotoleey products come with a 12-month limited warranty from the date of purchase. This warranty covers manufacturing defects in materials and workmanship under normal use.

During the warranty period, we will repair or replace (at our discretion) any defective product free of charge, provided that the product is returned to us with proof of purchase.

2. Warranty Exclusions

The warranty does NOT cover:

Damage caused by misuse, abuse, accident, or negligence
Damage from improper installation or modification
Normal wear and tear (e.g., scratches, minor cosmetic damage)
Damage caused by exposure to extreme temperatures, water, or other environmental factors beyond the product's rated specifications
Products purchased from unauthorized resellers
Products without a valid proof of purchase

3. Return & Exchange Policy

We accept returns within 30 days of purchase for a full refund or exchange, provided that:

The product is in its original packaging and condition
The product has not been used or installed
You provide a valid proof of purchase

Return shipping costs are the responsibility of the customer unless the return is due to a manufacturing defect or incorrect product shipment.

4. Limitation of Liability

Fotoleey shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products, including but not limited to damage to cameras, loss of data, or loss of profits.

Our maximum liability shall not exceed the purchase price of the product.

5. How to Make a Warranty Claim

To make a warranty claim, please contact our customer service team at market@fotoleey.com with the following information:

Your full name and contact information
Proof of purchase (receipt, order confirmation)
Product model and serial number (if applicable)
Description of the issue and photos/videos showing the defect

Our customer service team will respond within 2 business days and provide instructions for returning the product if necessary.

6. General Terms

These terms are governed by the laws of the People's Republic of China. Any disputes shall be resolved through negotiation first, and if unsuccessful, through arbitration in Shenzhen.